FREQUENTLY ASKED QUESTIONS

HOW DOES IT ALL WORK?

We are a BYO bar service, so you supply the alcohol & mixers and non-alcoholic drinks, and we supply our fully qualified & trained bar staff, fridge, ice, glassware plus all bar equipment necessary to serve delicious drinks to your guests from the Wild Ivory Mobile Bar. We do require that your drinks and alcohol are chilled before we arrive, then we make sure your drinks are kept cool in our fridges, ice baskets etc, ensuring that they are icy cold for your guests. For larger events, we may need to use on-site refrigeration also.

DO YOU NEED POWER?

Yes, we do require to plug into a powerpoint. We can plug into a power outlet via an extension lead or if there is no power at your venue or property, we can run off a generator for an additional cost. Please let us know at the time of booking if a generator will be required.

WHERE ARE YOU LOCATED?

We are located in Newcastle, NSW, but we travel anywhere. Please contact us for a quote.

DO YOU OFFER TABLE SERVICE?

Yes, we sure do! 

We can have staff coming to your wedding tables and taking drink orders then bringing the drinks straight to your guests, and we can also walk around your event with trays of drinks to offer your guests. We bring additional staff to cater for table service so there is an additional charge. Please contact us for a quote on this.

Something to consider is that when we serve drinks straight from our horse float bar it does encourage guests to get up from their table & seats and to mingle/engage with each other while getting the full experience of our bar. We don't just provide drinks but also a full unique experience.

Our staff walk around your event throughout the booking to collect empty glasses and bottles.

ARE YOU INSURED?

Yes, we have Public Liability Insurance to protect you and your guests. If your venue requires a copy, please let us know when booking and we can send it over.

CAN WE DECORATE THE HORSE FLOAT?

Yes, you absolutely can! We have some lovely decorations including “LOVE” lights, an LED “Cheers” sign, and signage and florals, but you are more than welcome to decorate the float with your own décor, props or florals to suit your event theme. The Wild Ivory Mobile Bar is there to enhance your event and look stunning. We are also more than happy to work with you or your stylist to make sure your vision comes to life!

HOW DO I MAKE A BOOKING OR REQUEST A QUOTE?

To make a booking or find out more information, please contact us! 

You can contact us via:

- Email at info@wildivorymobilebar.com.au 

- Phone: 0433636223

Or through the contact us page on our website.

WHO TAKES CARE OF THE SETUP & PACK DOWN?

We are! We take care of all of this for you. We aim to make your day as stress-free and fun as possible! We arrive 1.5-2 hours early to allow plenty of time to set up before our service time starts, and this set up and pack down time is complimentary!

Important to note:  If we are not staying the whole night we recommend that you hire glassware through your caterer or a local party company. This saves us having to take drinks out of peoples hands at the end of our service as we take all our glassware with us when we leave!

HOW BIG IS THE HORSE FLOAT BAR?

The dimensions of the horse float is 2850mm Tall x 2150mm Wide x 3800mm Long. We need ample space to tow our float into place and a nice piece of flat ground, bigger than the dimensions above to set up.

WHAT IF OUR WEDDING OR EVENT IS IN THE PARK?

For events in a park or public place, it is your responsibility to take care of any bookings or required licenses/applications. We will need to ensure that there is adequate access to the horse float.

WHAT HAPPENS IF IT RAINS ON THE DAY?

We still show up and provide our normal amazing service in rain, hail or shine. We cannot offer refunds due to bad weather. We are able to provide mobile gazebos 3m x 3m if required.

DO YOU REQUIRE A DEPOSIT?

Yes, we do require a 30% non-refundable deposit to secure your date and booking. We cannot secure any dates until this deposit is paid.

Once your deposit is paid and your date is secured, we cannot refund your deposit.